Privacy Policy

Last updated: August 2025

This Privacy Policy explains how Earth Connection Cacao, a trading name under Joe Mugan Coaching, collects, uses, and protects your personal information.

Business Address:
Kingfisher Business Centre, Burnley Road, Rawtenstall, BB4 8EQ
connect@earthconnectioncacao.co.uk

We are committed to respecting your privacy and protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We collect the following personal information when you place an order or sign up for updates:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number (if provided)

  • Payment details (processed securely via our payment provider)

We may also collect information you provide voluntarily, such as through email correspondence or by opting into our newsletter.

2. How We Use Your Information

We use your personal information for:

  • Processing and fulfilling your orders

  • Contacting you about your order if necessary

  • Responding to enquiries

  • Sending marketing emails if you have explicitly opted in

We will only send marketing communications if you have given us permission. You can withdraw consent at any time by clicking “unsubscribe” in our emails or contacting us directly.

3. How We Store & Protect Your Data

Your personal data is stored securely and only accessible to authorised personnel. Payment information is processed by secure third-party payment providers and is not stored by us.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share it with trusted service providers when necessary to:

  • Process payments

  • Deliver your order

  • Manage email communications (if opted in)

These providers are contractually required to keep your information safe.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your data

  • Request deletion of your personal data (where legally possible)

  • Withdraw your consent for marketing at any time

To exercise any of these rights, please contact us at connect@earthconnectioncacao.co.uk.

6. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can adjust your browser settings to block cookies, but some features of our site may not work correctly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact us: connect@earthconnectioncacao.co.uk