Terms & Conditions
Last updated: August 2025
These Terms & Conditions apply to all purchases made through Earth Connection Cacao, a trading name under Joe Mugan Coaching, registered at:
Kingfisher Business Centre, Burnley Road, Rawtenstall, BB4 8EQ
connect@earthconnectioncacao.co.uk
By placing an order through our website, you agree to be bound by these Terms & Conditions.
1. Products & Availability
All products listed on our website are subject to availability. We reserve the right to modify, substitute, or withdraw products without notice. Product images and descriptions are provided for illustrative purposes and may differ slightly from the actual item.
2. Pricing & Payment
All prices are listed in GBP (£) and include VAT where applicable. Payment must be made in full at the time of ordering via our secure checkout. We reserve the right to update prices at any time.
3. Delivery
We aim to dispatch orders promptly and will provide estimated delivery times at checkout. Delays may occur due to postal service issues, seasonal demand, or circumstances beyond our control.
4. Refunds & Returns
Because our cacao is a food product, we are unable to accept returns for health and safety reasons, even if unopened. This is in line with UK consumer law for perishable goods.
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and clear photographs of the issue. After reviewing your case, we will arrange either:
A replacement product (where stock is available)
Or a refund to your original payment method
Refunds will only be issued where a product is faulty, damaged in transit, or not as described. We do not refund for change of mind or incorrect ordering.
5. Medical Disclaimer & Contraindications
Ceremonial cacao contains natural compounds, including theobromine and caffeine, that may affect heart rate, blood pressure, and mood. It is not recommended for:
Pregnant or breastfeeding individuals
Those with serious heart conditions or high blood pressure
Individuals taking MAOI antidepressants or other medications that may interact with cacao’s compounds
Anyone with a known cacao allergy
If you are unsure whether ceremonial cacao is suitable for you, please consult a qualified medical professional before consumption. Consumption is entirely at your own risk.
6. Personal Responsibility
By purchasing from Earth Connection Cacao, you acknowledge that you have read any product information provided and accept responsibility for your own health and wellbeing. We are not liable for any adverse effects resulting from consumption.
7. Intellectual Property
All content on our website, including text, images, and branding, is the property of Joe Mugan Coaching t/a Earth Connection Cacao and may not be reproduced without permission.
8. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact us: connect@earthconnectioncacao.co.uk